Why Do The Faceless Nationals Just Not Get The Vibe
Richard Mohan • 13 February 2024
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Why Do The Faceless Nationals Just Not Get the Vibe?
Apart from the fact that they are just not interested there is unfortunately no connection between two different suppliers working for one client with one national company providing sanitary bins and air fresheners to all of the client sites and another (that company being us) providing cleaning services to just one of the client sites regionally.
In this instance the “National Company” didn’t get the vibe from our shared customer both in the literal and physical sense because they simply weren’t interested in communicating with them to solve a problem our client had which was malodour in a corridor originating from the toilets.
The smell was caused by a collective of problems including a blocked urinal poor air circulation a toilet with no inner door which was exacerbated by the fact that it appears that the sanitary bins and air fresheners aren’t being serviced as they should be. Part of our service connection guarantee was to unblock the Urinal to provide and maintain free flowing conditions. That way we made sure that at least 20% of the root cause of the problem was dealt with.
The next thing to do was to provide install and maintain an Airsteril Air Purification System to deal with airborne organisms which create offensive Odours spread infections and compromise the standard of Hygiene in the washrooms. @Airsteril states "The business Is based on developing innovative cost effective solutions to eliminate offensive odours and to help control illnesses and infections." https://bit.ly/4bwqD8P
Conclusion.
Next we get the customer their Vibe https://bit.ly/42CmJXH and solved the problem of a smell coming out of a toilet location with no inner door. Also because the refills are a carbon neutral product which contain no Aerosols or propellants and aren't pressurised the refills are easy to recycle when empty and that's certainly a more sustainable option
than Aerosols.
A
vibe is not just about the name of a great product which provides an amazing result for our client
it’s about us helping to create and maintain a comfortable workspace for people we work with which we see as providing a positive vibe in the office itself to help encourage productivity and positive staff client and customer engagement .
Nobody likes to work in an environment that isn’t clean and hygienic all of the time whether that's working with one supplier or two. Just say no to the faceless nationals
for both cleaning and washrooms
they don’t communicate
with their customers, and it really annoys and disappoints me to see these companies obtaining a client’s trust and their business on as large a scale as they do to just not look after them. In this instance the “National” in question
clearly aren’t servicing their products
and they can’t be bothered to look collectively at a problem in the way we do with our Service Connection programme.
In conclusion an example of how good it is to show these Nationals how its done is a client we started daily cleaning for in November 2023 who was also experiencing problems with product servicing and communication. They also took advantage of our service connection provision and we
installed four sanitary bins for them in a contract which a faceless national had for a very long time.
First impressions in business set the tone for trust, efficiency and a positive work culture. Daily cleaning and hygiene services plays a role in maintaining a clean and hygienic environment in your business.
Gaslighting is a form of psychological abuse that undermines the victim’s sense of purpose and reality by manipulating their very perception of reality and sense of self, causing them to question their own actions and create doubt and confusion in their mind. Understanding gaslighting, we can help create awareness and support for those who have experienced this form of abuse.
With the RCWS Service Connection Programme we communicate with our clients, use the best washroom products providing a clean and hygienic environment unlike the National Companies who simply do not look after their clients.
A bunch of keys depicting the key to good service connections first class staff relations and communications with everyone.
Day two in our blog series where we take a look at core business functions and types of support services to boost your business.
In this blog day one of a three day series we will begin to explore the importance of cleaning and support services, look at the different types available, the benefits of outsourcing, and how to select the right ones for your business.
At RCWS we are committed to providing our customers with top-notch cleaning and hygiene services. We believe in going above and beyond for our clients, not just to meet their expectations but to exceed them. Our vision is to create a clean and healthy environment for everyone, whether it's through our daily or commercial cleaning services or our washroom hygiene services offering.
Our commitment to providing exceptional cleaning hygiene and support services goes beyond just the daily tasks. We strive to maintain high standards, deliver excellent customer service, and tailor our services to meet your specific needs. Contact RCWS today.
Building trust is paramount in customer relationships, achieved through transparent, open communication. Consistently delivering high-quality products and services establishes reliability. Throughout the cleaning process, our commitment to excellent customer service and clear communication guarantees complete satisfaction, making sure we go above and beyond for each customer.